Dexcom Care Patient Support Services: Personalized Support for Better Diabetes Self-Management

Dexcom Care is here to support people living with diabetes in better, more informed self-management when using Dexcom Continuous Glucose Monitoring (CGM) Systems like Dexcom G7.

Our new Dexcom Care Patient Support Services online hub provides access to comprehensive and personalized support, helping all new and existing users of Dexcom CGM Systems leverage available resources and improve their diabetes management journey.

Personalized Support and More With Dexcom Care

Each person experiences diabetes in their own unique way, and managing diabetes should not be a one-size-fits-all approach. Support that is tailored to the individual is crucial in helping those living with diabetes better understand, manage, and improve their own care. For accessible and personalized support, Dexcom Care offers:

• Assistance over the phone (1-844-832-1810) with a live agent.
• Opportunity to book a live virtual session for one-on-one consultation with a Certified Diabetes Educator (CDE) knowledgeable in diabetes care, management, and education.
• A new Patient Support Services online hub, where Dexcom CGM users can access a comprehensive menu of all available resources, guides, services, and supports.

Easy Access to Essential Dexcom Care Resources

The Patient Support Services hub offers these six essential services, along with a wealth of information and resources that can benefit your patients:

• Diabetes Education: Online guides and information to help people better understand diabetes management and CGM; individuals can book a training session with a CDE. 
• Reimbursement and Insurance Support: Resources on navigating insurance options and connecting with an Insurance Specialist.
• Financial Assistance: Guidance on copay assistance, including the Dexcom G7 Patient Benefit Program, and support from a live agent.
• CGM Product Training: Users can get help setting up their app or receiver, sensor insertion, or customizing their alerts. Training ensures wearers understand how to effectively use their CGM technology for optimal diabetes management
• 24/7 Technical Product Support: Troubleshooting assistance with a live agent is available all day, every day, for those who may need help with the Dexcom CGM sensor, mobile app, or receiver.
• Shipping and Invoicing Support: Dedicated support for those who order CGM supplies directly from Dexcom, assisting with the logistics of subscription contracts, invoicing, shipping confirmations, or product reorders.

Healthcare Providers Can Quickly and Easily Refer a Patient to Dexcom Care

You can quickly and easily refer a patient using the online hub, or download a PDF referral form. Completed forms can then be emailed to [email protected] for follow-up by the Dexcom Care team.

Refer a patient today