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Dexcom Care - patient support services

Empowering patients on their diabetes journey
with tools, training, & support

Dexcom Care offers tools, training & support through a dedicated team to remove barriers
of accessing CGM technology so patients can manage their diabetes with confidence.

Refer your patient through our online form

Services we offer

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education
Diabetes Education

For patients just starting their diabetes journey, a Certified Diabetes Educator can help walk them through the basics.

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Insurance
Reimbursement & Insurance Support

Our team can help patients navigate the healthcare landscape, explore coverage, or explain how to purchase.

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copay
Financial Assistance

Patients can download a copay certificate and get up to 20% off Dexcom G7 at pharmacy.*

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CGM Product Training

We have a variety of resources and a team of Certified Diabetes Educators who can help patients get started on their CGM.

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customer_support
Technical Product Support

Our 24/7 team can help troubleshoot issues with a Dexcom products and issue replacements where applicable.

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billing
Shipping & Invoicing Support

For patients who buy directly from Dexcom, we can help with subscription contracts, invoicing, shipping confirmations, or product reorders.

What patients say about our support

Our customers rate our support services as exceptional, giving them a 9 out of 10!

“Agent was able to help me through the process for ordering and going over how my insurance would work with Dexcom in a super friendly and knowledgeable way!”

“Extremely knowledgeable, professional, and very good at teaching and explaining your products. Excellent first impression for me using a brand-new medical product for the first time.”

The Dexcom Care commitment

Comprehensive & personalized support

Insurance & purchasing simplified

Self-serve tools available any time

Care that you can trust

Refer a patient to Dexcom Care