Dexcom is still accepting orders for products and supplies at this time and does not currently anticipate any interruptions to our ability to produce and supply product, as a result of the coronavirus
Dexcom does not currently have any interruptions to our production abilities or capacities.
Dexcom will continue to process orders, and we ask that patients contact the Customer Service at 1-844-832-1810 for questions related to their orders.
Answers to many common Technical Support questions are available at dexcom.com/answers, and patients can submit web self-service tickets to Technical Support online at https://www.dexcom.com/en-CA/contact-us-direct. Technical Support may also be reached by phone at 1-844-832-1809.
The Dexcom CARE team is also available by phone at 1-844-832-1811 to help patients that are new to Dexcom and need help getting started with their product.
If patients experience any difficulty removing the sensor from their skin, these products and techniques may help:
General Removal Techniques:
For detailed step-by-step instructions on how to use the Dexcom G6 Continuous Glucose Monitoring (CGM) System, please refer to the User Guide or Removal Techniques resources. Dexcom does not recommend, endorse or warrant any third-party products, including adhesive supplements and removal products.
2. McNichol L, Lund C, Rosen T, Gray M: Medical adhesives and patient safety: State of the science: consensus statements for the assessment, prevention, and treatment of adhesive related skin injuries. J Wound Ostomy Continence Nurs 2013;40:365–380; quiz E361–E362.
Yes, Dexcom G6 does work with Dexcom CLARITY. Patients will not need to register again, nor download a new CLARITY App if they have already established an account. If they are already sharing data with your clinic, the clinic will not need to reconnect.
Yes, Dexcom G6 is indicated for children as young as 2 years old.
Dexcom sensors are manufactured with a special adhesive to help them stick to patients’ skin after sensor insertion. Adhesive supplements may also be used.
Liquid adhesive agents can be used with the sensor adhesive patch.1,2 A suggestion for patients when using liquid adhesive agents is to:
For detailed step-by-step instructions on how to use the Dexcom G6 Continuous Glucose Monitoring (CGM) System, please refer to the User Guide or Adhesive Tips resources. Dexcom does not recommend, endorse or warrant any third-party products, including adhesive supplements and removal products.
1. Chase HP, Messer L: Understanding Insulin Pumps and Continuous Glucose Monitors. 3rd ed. Denver: Children’s Diabetes Research Foundation, 2016.
2. Englert K, Ruedy K, Coffey J, et al.: Skin and adhesive issues with continuous glucose monitors: a sticky situation. J Diabetes Sci Technol 2014;8:745–751.
3. Ives B, Sikes K, Urban A, et al.: Practical aspects of realtime continuous glucose monitors: the experience of the Yale Children’s Diabetes Program. Diabetes Educ 2010;36: 53–62.
Register your clinic at https://clarity.dexcom.eu/professional/registration . Whoever completes the registration will be considered the account administrator with full ability to add and manage staff accounts.
Users might need administrator privileges to install software on their computers.
A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.
It is recommended that you use an appropriate firewall program and an anti-virus program on your computer to protect against viruses, malware and unauthorized access to and use of your computer and the information stored, processed and transmitted by it.
Dexcom CLARITY supports the following system configurations:
Windows 7, 8 or 10
Mac OSX 10.10, 10.11, 10.12 or 10.13
Optional computer configurations:
To run Dexcom CLARITY, your network must allow the following outbound network traffic, which might require changes to proxy and network configuration:
To run the Dexcom CLARITY Uploader, your network must allow the following outbound network traffic: *.dexcom.com (and all subdomains) on port 443.
If your clinic has a Dexcom CLARITY account, add the patient to your patient list, then click Share data to view, print, or email a share invitation. The patient enters the Sharing Code from the invitation in either their personal Dexcom CLARITY account or in their Dexcom CLARITY app. Once sharing is established, it continues until the patient or clinic decides to stop sharing and manually stops it within Dexcom CLARITY.
If your clinic does not have a Dexcom CLARITY account, patients can provide a share code generated from the Dexcom CLARITY app for your clinic to enter at https://clarity.dexcom.eu/professional/ or you can guest upload a receiver from the same link.
You can save or print all reports from Dexcom CLARITY for up to 90 days of data. While viewing a patient’s interactive report, from the top of the page click Print Reports to print or Download Reports to save. Then, choose a date range and any or all of the reports.
Yes. Dexcom CLARITY has the option to export data as a CSV file viewable in Excel. Export from one patient by clicking the patient name, then click Export. Or, export for all patients in your Patient List by clicking Export all data from the top of your Patient List page.
For every release, a notification banner is posted at the top of the Dexcom CLARITY page on the day of the release. Follow the banner’s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.
If you have questions about Dexcom CLARITY, please contact the Dexcom CARE team by phone at 1-844-832-1811.
Once a patient has been added to the Patient list, click the patient name to invite them to share their data or choose to upload receiver data. Once sharing has been initiated or the receiver is uploaded, click the patients name, then click Go to interactive reports.
If you have questions, please contact the Dexcom CARE team by phone at 1-844-832-1811, or contact your local Dexcom representative. If you do not have a local Dexcom representative, you may Request a Call online.