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Frequently asked questions

For more patient-focused FAQ’s, please visit:
https://www.dexcom.com/en-CA/faq-search-page

Dexcom is still accepting orders for products and supplies at this time and does not currently anticipate any interruptions to our ability to produce and supply product, as a result of the coronavirus

Dexcom does not currently have any interruptions to our production abilities or capacities.

Dexcom will continue to process orders, and we ask that patients contact the Customer Service at 1-844-832-1810 for questions related to their orders.

Answers to many common Technical Support questions are available at dexcom.com/answers, and patients can submit web self-service tickets to Technical Support online at https://www.dexcom.com/en-CA/contact-us-direct. Technical Support may also be reached by phone at 1-844-832-1809.

The Dexcom CARE team is also available by phone at 1-844-832-1811 to help patients that are new to Dexcom and need help getting started with their product.

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