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Dexcom G6 is now covered by RAMQ, BC PharmaCare, and Saskatchewan Health


The Dexcom G6 CGM System is now covered in Québec by RAMQ, in British Columbia by BC PharmaCare, and in Saskatchewan by Saskatchewan Health. Conditions apply. Click the links below for more information.


Quebec (RAMQ)

British Columbia (BC PharmaCare)

Saskatchewan (Saskatchewan Health)

Frequently asked questions

  • COVID-19
  • Dexcom G6 CGM System
  • Dexcom CLARITY
  • Non-Adjunctive Indication
For more patient-focused FAQ’s, please visit:
https://www.dexcom.com/en-CA/faq-search-page
  • Will patients be able to order Dexcom products and supplies during the COVID-19 pandemic? Will they be able to order extra supplies?

    Dexcom is still accepting orders for products and supplies at this time and does not currently anticipate any interruptions to our ability to produce and supply product, as a result of the coronavirus

  • Will there be delays in how and when patients receive their Dexcom products and supplies due to the COVID-19 pandemic?

    Dexcom does not currently have any interruptions to our production abilities or capacities.

  • Who do patients contact if they have questions about their Dexcom products and supplies?

    Dexcom will continue to process orders, and we ask that patients contact the Customer Service at 1-844-832-1810 for questions related to their orders.

    Answers to many common Technical Support questions are available at dexcom.com/answers, and patients can submit web self-service tickets to Technical Support online at https://www.dexcom.com/en-CA/contact-us-direct. Technical Support may also be reached by phone at 1-844-832-1809.

    The Dexcom CARE team is also available by phone at 1-844-832-1811 to help patients that are new to Dexcom and need help getting started with their product.

  • How do patients remove their sensors?

    If patients experience any difficulty removing the sensor from their skin, these products and techniques may help:
     
    General Removal Techniques:

    • Loosen edge of adhesive with fingernail and use products listed below if necessary.1,2
    • While removing tapes, use fingers of opposite hand to push skin down and away from adhesive. Continue to move fingers on skin toward adhesive as it is removed.2
    • ‘‘Fold back’’ technique: Remove adhesive slowly, at low angle, folding back on itself.2
    • ‘‘Stretch and relax’’ technique: Films that stretch (e.g., IV3000 or Tegaderm) may be stretched horizontally away from the center (opposite of the fold back technique) while walking fingers under the dressing to continue stretching it.2
    • Use adhesive removal wipes to rub the skin under the tape toward the adhesive as it is removed. This helps loosen adhesive from skin and may help reduce pain with removal.1

    For detailed step-by-step instructions on how to use the Dexcom G6 Continuous Glucose Monitoring (CGM) System, please refer to the User Guide or Removal Techniques resources. Dexcom does not recommend, endorse or warrant any third-party products, including adhesive supplements and removal products.
     

    1. Chase HP, Messer L: Understanding Insulin Pumps and Continuous Glucose Monitors. 3rd ed. Denver: Children’s Diabetes Research Foundation, 2016.

     

    2. McNichol L, Lund C, Rosen T, Gray M: Medical adhesives and patient safety: State of the science: consensus statements for the assessment, prevention, and treatment of adhesive related skin injuries. J Wound Ostomy Continence Nurs 2013;40:365–380; quiz E361–E362.

  • Will Dexcom CLARITY work with Dexcom G6?

    Yes, Dexcom G6 does work with Dexcom CLARITY. Patients will not need to register again, nor download a new CLARITY App if they have already established an account. If they are already sharing data with your clinic, the clinic will not need to reconnect.

  • Is Dexcom G6 indicated for pediatric use?

    Yes, Dexcom G6 is indicated for children as young as 2 years old.

  • How do patients help keep their sensors on for the full 10-day wear?

    Dexcom sensors are manufactured with a special adhesive to help them stick to patients’ skin after sensor insertion. Adhesive supplements may also be used.

    Liquid adhesive agents can be used with the sensor adhesive patch.1,2 A suggestion for patients when using liquid adhesive agents is to:

    1. Create an empty oval on the skin with the liquid adhesive product.
    2. Let skin adhesive dry.
    3. Insert sensor on clean skin in center of oval.
    • Additional adhesive patches or tape can be applied over the sensor adhesive patch.1,2 Suggestions for patients when using adhesive patches or tapes are to:
      • Cut a hole in the adhesive patch or tape to fit around transmitter.
      • Cut the adhesive patch or tape into strips to use ‘‘picture frame’’ technique around sensor adhesive patch.1,3

    For detailed step-by-step instructions on how to use the Dexcom G6 Continuous Glucose Monitoring (CGM) System, please refer to the User Guide or Adhesive Tips resources. Dexcom does not recommend, endorse or warrant any third-party products, including adhesive supplements and removal products.

     

    1. Chase HP, Messer L: Understanding Insulin Pumps and Continuous Glucose Monitors. 3rd ed. Denver: Children’s Diabetes Research Foundation, 2016.

    2. Englert K, Ruedy K, Coffey J, et al.: Skin and adhesive issues with continuous glucose monitors: a sticky situation. J Diabetes Sci Technol 2014;8:745–751.

    3. Ives B, Sikes K, Urban A, et al.: Practical aspects of realtime continuous glucose monitors: the experience of the Yale Children’s Diabetes Program. Diabetes Educ 2010;36: 53–62.

  • How does a clinic get started with Dexcom CLARITY?

    Register your clinic at https://clarity.dexcom.eu/professional/registration . Whoever completes the registration will be considered the account administrator with full ability to add and manage staff accounts.

  • What are the computer and internet requirements required for Dexcom CLARITY?

    Users might need administrator privileges to install software on their computers.

    A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.

    It is recommended that you use an appropriate firewall program and an anti-virus program on your computer to protect against viruses, malware and unauthorized access to and use of your computer and the information stored, processed and transmitted by it.

    Dexcom CLARITY supports the following system configurations:
     
    Windows 7, 8 or 10

    • 1.3 gigahertz (GHz) processor and 1 gigabyte (GB) free RAM with 100 megabytes (MB) free disk space
    • Microsoft .NET Framework 4.6.1 or greater, full version
    •  Display resolution of 1024 x 768 pixels or greater
    • Chrome 53, Firefox 47, Internet Explorer 11 run in desktop mode or Microsoft Edge
    • USB 2.0+ port to connect the USB cable to upload a Dexcom receiver

    Mac OSX 10.10, 10.11, 10.12 or 10.13

    • 2.3 gigahertz (GHz) processor and 4 gigabytes (GB) free RAM with 100 megabytes (MB) free disk space
    • Display resolution of 1280 x 800 pixels or greater 
    • Safari 9.1 or greater, Chrome 53 or Firefox 47 for Mac OSX
    • USB 2.0+ port to connect the USB cable to upload a Dexcom receiver

    Optional computer configurations:

    • Mouse or track pad
    • A PDF reader (for example, Adobe Reader) for viewing, saving, and printing the reports
    • An Excel spreadsheet viewer (for example, Microsoft Excel or Excel Viewer)
    • Printer, for printed copies of reports

    To run Dexcom CLARITY, your network must allow the following outbound network traffic, which might require changes to proxy and network configuration:

    • dexcom.com (and all subdomains) on port 443
    • agent.mydiabetesdata.com with DNS loopback support to 127.0.0.1

    To run the Dexcom CLARITY Uploader, your network must allow the following outbound network traffic: *.dexcom.com (and all subdomains) on port 443.
     

  • How do patients share data with my clinic?

    If your clinic has a Dexcom CLARITY account, add the patient to your patient list, then click Share data to view, print, or email a share invitation. The patient enters the Sharing Code from the invitation in either their personal Dexcom CLARITY account or in their Dexcom CLARITY app. Once sharing is established, it continues until the patient or clinic decides to stop sharing and manually stops it within Dexcom CLARITY.

    If your clinic does not have a Dexcom CLARITY account, patients can provide a share code generated from the Dexcom CLARITY app for your clinic to enter at https://clarity.dexcom.eu/professional/ or you can guest upload a receiver from the same link.

  • How do I save or print reports?

    You can save or print all reports from Dexcom CLARITY for up to 90 days of data. While viewing a patient’s interactive report, from the top of the page click Print Reports to print or Download Reports to save. Then, choose a date range and any or all of the reports.

  • Can I export raw data?

    Yes. Dexcom CLARITY has the option to export data as a CSV file viewable in Excel. Export from one patient by clicking the patient name, then click Export. Or, export for all patients in your Patient List by clicking Export all data from the top of your Patient List page.

  • How do I know when Dexcom CLARITY has been updated?

    For every release, a notification banner is posted at the top of the Dexcom CLARITY page on the day of the release. Follow the banner’s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.

  • Who do I contact with questions about Dexcom CLARITY?

    If you have questions about Dexcom CLARITY, please contact the Dexcom CARE team by phone at 1-844-832-1811.

  • What reports can I view in Dexcom CLARITY?
    • Overview - presents up to four clinically relevant patterns, dashboard statistics as well as the patient’s Best Day. This quick summary can help focus the discussion on problem areas contributing to hyper- and hypoglycemia.
    • Patterns - dive deeper into each of the four clinically relevant patterns. Each pattern provides graphs of the days that contribute to that pattern.
    • Data - Trends and Overlay graphs show aggregate data with filtering options. Daily graphs are a detailed view of every glucose data point for each day selected.
    • Compare - report provides side-by-side comparison of Trends, Overlay and Daily graphs to encourage progress and highlight challenges patients may face.
    • Statistics - provides focused insight for both daily and hourly glucose metrics. Advanced metrics can be selected for deeper analytics.
    • AGP - standardized Ambulatory Glucose Profile (AGP) report provides a big picture view of diabetes management.
  • How do I view patient data?

    Once a patient has been added to the Patient list, click the patient name to invite them to share their data or choose to upload receiver data. Once sharing has been initiated or the receiver is uploaded, click the patients name, then click Go to interactive reports.

  • If I have questions, whom should I contact?

    If you have questions, please contact the Dexcom CARE team by phone at 1-844-832-1811, or contact your local Dexcom representative. If you do not have a local Dexcom representative, you may Request a Call online.

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